Ernest Sampera

By: Ernest Sampera on September 16th, 2014

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6 Ways You Can Benefit From Remote Hands (and Sleep Better Too)

Data Center Operations

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Imagine for a moment that it’s 2 in the morning and you receive an alert that a critical part of your website has gone down. As a result, customers across the world are unable to buy your products and services. Every moment that the system is unavailable, it’s costing your company money.

“To provide a financial perspective on the issue, a 49 minute outage suffered by last year cost the business more than $4m in lost sales”, said Simon Withers with

You briefly think about the old days when you only had a few servers on premises. However, as your product has grown (which is a good thing), you had to extend your servers to multiple data centers. Now, different systems are geographically separated, which is a great idea to increase responsiveness for your customers.

How do you resolve the issue without jumping on a plane to fly to a remote location while the seconds are ticking away?

Remote Hands To The Rescue

Having a data center with remote hands capability means you have a professional, certified technician providing around-the-clock support to help you get things back up and running quickly. This allows you to maximize uptime and avoid having to send IT staff into the field. In some cases, you may be able to connect remotely and work on the system to quickly figure out the cause of the problem. However, other times it may not be that easy.

Here are some examples where remote hands can help:

1. Proving visual verification

Sometimes you need visual verification of a problem, such as knowing which lights are solid and which ones are blinking. With remote hands, technicians can perform visual inspections and help get your equipment back up and running.

If it’s been a while since you’ve been on-site and you’re not sure if someone has changed hardware, remote hands can also inventory your equipment, take pictures, and quickly send the information to you for review.

2. Physically power cycling a piece of equipment

Whether it is a server, network switch, router, firewall, or some other type of device, having a certified technician on the phone to reboot the machine can make the difference between restoring functionality in a few minutes versus taking hours to have someone go on-site.

3. Removing and replacing media (DVDs, CDs, tapes etc.)

Like it or not, sometimes we have to reinstall software. It’s great if it’s located on a hard drive that we have access to, but sometimes it isn’t. Sometimes we need a technician to physically put in a DVD or CD to have install media for the job.

Companies relying on tapes for backup might need someone to put in another tape so they can restore a previous day’s backup to get things back up and running.

4. Checking, re-seating, and replacing cables

Let’s face it, over time cables can become loose or go bad. It sometimes happens to network equipment given enough time. Having a certified technician to re-seat a cable to help you troubleshoot an issue and get you back up and running is invaluable.

5. Cooling and power

Cooling and power can be concerns as companies move to more virtualized environments with increased server density. Having a data center that monitors cooling and power can prevent heat and power related downtime. It can also extend the life of equipment.

6. Installing, relocating, and replacing components

Remote hands can handle complex installations on remote equipment using expert technicians. If a server needs a reinstall, they can quickly handle the process to minimize downtime.

A helping hand when you need it

Whether it is simply needing eyes on-site, rebooting a piece of equipment, replacing a DVD, putting a tape in a drive, or replacing the cable, having remote hands can save your company time and money. They can also handle complex installations, moves, and replacing components while minimizing downtime.

So, make a quick phone call or send an email to get issues fixed quicker with remote hands. Afterwards, you can go back to sleep knowing that everything is okay.

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About Ernest Sampera

Ernie Sampera is the Chief Marketing Officer at vXchnge. Ernie is responsible for product marketing, external & corporate communications and business development.

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