Imagine for a moment that it’s 2:00 am when you receive an alert that a critical part of your website has gone down. As a result, customers across the world are unable to buy your products and or use your services. Every moment the system is unavailable, it’s losing your company revenue, costing you opportunities, and damaging your brand’s reputation among customers.
To give some perspective on just how much an outage can cost a company, Amazon’s 75-minute outage on 2018’s “Amazon Prime Day” may have caused the internet retailer to lose over $90 million in sales.
Going back to your outage in the middle of the night, your business might have started out with just a few servers on-premises. However, as demand grew (which is a good thing), you had to extend your server capacity to multiple data centers and establish disaster recovery plans in additional backup locations. Now your various systems are geographically separated, which is a great idea to increase responsiveness and agility to meet your customers’ needs with low-latency services.
But when servers go down, how do you resolve the issue without jumping on a plane to fly to a remote location while precious seconds (and dollars) are ticking away?
Having data center colocation services with remote hands capability means you have professional, certified technicians providing 24x7x365 support to help you get things back up and running quickly. This allows you to maximize system uptime and avoid having to send IT staff into the field. In some cases, you may even be able to use data center infrastructure management (DCIM) tools to connect remotely and work on the system in conjunction with remote hands support to quickly figure out the cause of the problem.
Sometimes you need visual verification of a problem, such as knowing which lights are solid and which ones are blinking. With remote hands support, technicians can perform visual inspections and help get your equipment back up and running. Remote hands services can also inventory equipment, take pictures, and give you detailed assessments of your current hardware deployments.
Whether it is a server, network switch, router, firewall, or some other type of device, having a certified technician on the phone to reboot the machine can make the difference between restoring functionality in a few minutes versus taking hours to have someone go on-site.
Like it or not, sometimes it’s necessary to reinstall software updates and operating systems. It’s great if it’s located on a hard drive that we have access to, but sometimes it isn’t. Sometimes we need a technician to physically use a DVD, CD, or other external storage devices in order to install media for the job. Companies relying on tapes for backup might also need someone to put in another tape so they can restore a previous day’s backup to get things back up and running.
Over time cables can become loose or go bad, which could threaten network performance and even lead to system downtime. Having a certified technician on-site to re-seat cables to get your critical systems back up and running is invaluable.
Cooling and power can be concerns as companies move to more virtualized environments with increased server density. Having a data center that uses intelligent DCIM monitoring tools can prevent system downtime associated with cooling and power failures or inefficiencies. Managing cooling and power properly can also extend the life of your equipment.
Changes in the data center environment can sometimes impact your network’s performance. Perhaps new cabinets have been involved that could accommodate higher-density server deployments, or a new cabling installation is interfering with your cooling efficiency. With data center remote hands services, making adjustments to the physical deployment of your hardware is easy and fast, allowing you to optimize your equipment without sacrificing performance.
The typical server lasts for anywhere between three to five years, but other components in your infrastructure could wear out faster (UPS batteries being a prime example). A good remote hands team performs routine maintenance on all data center infrastructure, identifying equipment that could potentially fail or is nearing the end of its service life long before it actually has a chance to fail and cause system downtime.
Data center remote hands services can handle complex installations on remote equipment using expert technicians. If a server needs a reinstall, they can quickly handle the process to minimize downtime.
One of the great benefits of colocation services is the wide-range of interconnection options data centers make available to tenants. While you may be utilizing a relatively simple hybrid cloud deployment today, your growing business might need to add more functionality and capacity with a multi-cloud architecture. When that time comes, remote hands services can help you migrate (and back up) your data as seamlessly as possible. They can also make your initial data center migration easier when you need to expand to a new location.
As the 2:00 am example demonstrates, sometimes things just go wrong at the worst possible time. With a data center remote hands service in place, help is always seconds away. Intelligent monitoring tools like vXchnge’s award-winning in\site platform also allow you to create and track IT support tickets when you identify concerns in your network.
Whether it is simply needing eyes on-site, rebooting a piece of equipment, or replacing a cable, having remote hands can save your company time and money. They can also handle complex installations, moves, and replacing components while minimizing downtime. Thanks to innovative intelligent monitoring tools like in\site, contacting and engaging remote hands services is easier than ever before.
So the next time you wake up to a notification at 2:00 am, you can go back to sleep knowing that the message came from a remote hands technician telling you that the problem you never even knew about has been resolved with minimal disruption and downtime.