Every data center offers some measure of on-site support, but some go above and beyond to benefit colocation customers. These data centers offer remote hands, teams of technicians who handle internal IT issues within the data center environment so customers don’t have to constantly send their own staff to the facility when an issue arises. More comprehensive and involved than conventional on-site personnel, remote hands services offer a number of important advantages to data center customers.
The benefits of a quality remote hands team can become evident very quickly when a business decides to colocate with a data center. Having experienced, qualified technicians who are both familiar with the facility’s environment and know how to set up a variety of network infrastructures to meet customer needs can make any migration run much more smoothly. Remote hands technicians can stack, install, and cable equipment quickly and efficiently while also addressing any concerns an organization may have about how its assets will be managed in the data center environment. And since they’re installing the equipment and network infrastructure, these teams will have a detailed record of the particular characteristics of each IT setup, which will make any future troubleshooting much easier.
A quality remote hands service should offer 24x7x365 support. There’s no way of predicting every problem that may occur with a company’s IT and data assets, and there’s certainly no way of knowing when those problems will happen. Whether the nightmare scenario is a system error during peak business hours or in the middle of the night on a holiday, remote hands are vital to delivering peace of mind for colocation customers. By maintaining a close watch on the data center network, these technicians will often spot problems before companies even become aware of them. With a good remote support team, there’s little risk of trying to log in to the company servers on a Monday only to learn that the system went down during the night.
In addition to providing services around the clock, remote hands technicians excel at identifying problems quickly and addressing them immediately. Since technicians are always on-site, there’s no risk of service lag due to waiting for a response team to travel to the facility. Remote hands teams have plenty of experience working within the data center’s environment, especially since they helped to install many of the hardware network setups colocated there. This helps them to address problems quickly, without spending valuable time trying to obtain details regarding different network specifications. When there’s an issue, then, they can take steps to address it immediately. Even when everything is running smoothly, but a customer wants to alter something about their deployment, data center remote hands teams can move physical equipment quickly, efficiently, and (most importantly) correctly.
Better service means better performance. With remote hands teams on hand to address any problems as they develop, colocation customers will find that their servers are up and running when they need them more often than not. Frequent load testing and fire drills keep data center remote hands alert and ready to address uptime challenges quickly when they present themselves. With the high potential costs of downtime capable of wrecking a company’s finances and reputation, having the assurance of a remote hands team is a significant benefit for organizations of all sizes.
Innovation drives business success in today’s increasingly global and fast-moving economy. Every moment a company’s internal IT team spends troubleshooting everyday network issues is a moment it’s not thinking about how to improve the products and services the company offers. With data center remote services handling the day-to-day burden of keeping their IT infrastructure up and running, organizations can task their high-value IT personnel with tasks that add value to the business and create new opportunities.
While it’s easy for companies looking to colocate their data and IT assets with a data center to spend more time thinking about facility costs and cloud services, they should not overlook the importance of a robust data center remote hands offering. Far more than a simple on-site support team, remote hands can contribute significantly to business success by making it possible for colocation customers to keep refining and improving their own services without constantly worrying about the status of their IT infrastructure.While it’s easy for companies looking to colocate their data and IT assets with a data center to spend more time thinking about facility costs and cloud services, they should not overlook the importance of a robust data center remote hands offering. Far more than a simple on-site support team, remote hands can contribute significantly to business success by making it possible for colocation customers to keep refining and improving their own services without constantly worrying about the status of their IT infrastructure