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How MSPs Can Improve Uptime Reliability

By: Blair Felter on October 30, 2017

When it comes to optimizing uptime, managed services providers (MSPs) are fighting two battles — meeting customer expectations for network availability and managing requirements for application integration, speed and security. And given the high costs of outages, MSPs are increasingly urged to find proactive ways to fight those battles. The question is, where do you start?

Preventing Downtime Takes Collaboration

As hybrid environments in IT, combinations of internal staff and colocation and cloud providers are required for businesses to manage IT infrastructure. If you’re an MSP, it’s essential you understand the components of your infrastructure, which provider can help address each component and how those components need to be optimized to ensure the highest level of performance and reliability.

Four Areas to Consider for Boosting Uptime

IT infrastructure components will vary for every MSP as will the service providers you partner with to manage each component. However, there are four infrastructure areas to consider with providers when addressing the topic of uptime:

Business continuity planning

Much of continuity planning comes down to having the right operational, security and risk-mitigation features in place. It’s important for you to work with data center and cloud providers to identify and implement the necessary backup and recovery measures needed in the event of an outage.

On-site infrastructure support

Many MSPs rely on off-site support or “remote hands” services to manage infrastructure. It’s essential these off-site resources are knowledgeable and experienced, but it’s equally important they enable businesses with the visibility necessary to make informed decisions should network performance be threatened.

Optimized IT processes and communication

Visibility and data access are one thing; timely, efficient follow-up is another. Addressing outages and performance issues quickly is essential for minimizing downtime, and MSPs need to know that off-site resources are following industry-best processes without sacrificing key aspects like compliance or security. Being able to tap a specialized resource with the proactive and reactive aspects of IT infrastructure management gives you a great advantage when mitigating downtime.

Enhanced interconnectivity

Should primary network connections be threatened or go offline, MSPs need to ensure optimum redundancy and routing control measures. Carrier-neutral colocation environments that enable seamless, cost-effective access to the public and private clouds can be crucial to this process. More than anything, businesses simply need connectivity options when it comes to mitigating downtime.

If you’re an MSP, you should work with your various service providers to address each of these four areas. Doing so will not only help you create a proactive approach for mitigating downtime, but it will also help identify potential performance risks in your infrastructure.

For more information on the uptime challenges facing MSPs today, check out our blog post, “Four Challenges to Uptime for Managed Services Providers.” 

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