We operate 24 hours a day, every day, with on-site expert technicians and security. This is to provide the "life line" service your business and customer depend upon. Routine tasks and emergencies should be managed by our technicians as an extended member of your team. The last thing you need is to drive two hours, or even 20 minutes, to make a five-minute fix. That’s not the best use of your time, and it’s not the best use of your data center investments in protecting your business. Save your day for the important work, and let our remote hands put out the fires that protect your brand.
Your data center provider is an extension of your in-house team working on your behalf inside the data center. Still, many enterprises have questions about how much work a remote hands team will actually do.
Some of the most common questions to ask your current provider:
At vXchnge, the answer to all of these questions is “yes” – but that’s just the start.
They’re your remote hands. They should be designed around your needs. At vXchnge, once you provide a written scope of work, we take care of the rest. You even get to set the priority level, so our team can respond in the most accurate and time-sensitive fashion. Plus, tools like our DCIM system and round-the-clock monitoring make sure that if emergencies or unexpected events happen in your network environment, we know about them before you do. So, if your network becomes unavailable on Christmas morning, you can bet we’re on top of it.
Benefits of vXchnge remote hands:
Get 24x7x365 on-site services for every aspect of your physical data center environment. You get the hands to take care of routine maintenance tasks when they crop up and the eyes and ears to catch issues or emergencies if they happen and before they do damage.
Tap into vXchnge's remote hands to handle:
• Server reboots
• Rack, stack, and cabling installations
• Network circuit troubleshooting
• On-site escorts
• Power/network utilization reporting
• …and much more