Data center fact sheets are available for all vXchnge data centers:
-
Introduction
Updates Since Last Release
Purpose
Contact Details
vXchnge Data Center Access Policy and Compliance
Authorization Lists/IDs
Customer Conduct
Compliance
Account and Insurance Policies
Use of Data Center Facility
Equipment, Materials and Connections
Bandwidth & Interconnection Rules
Acceptable Use Policy (AUP)/Proper Use
Power Usage
Hot/Cold Aisle Configuration and Containment Guidelines
Layout/Rack Deployment
Customer Convenience Items
Shipping and Receiving Procedures
Receiving Policies
Outbound Shipments from vXchnge Data Centers
Other Shipping/Receiving Policies
Technical Support
vXchnge Policy for DNS Zone Management
Remote Hands Requests
Service Description Definitions
Support Ticket Procedures
Service-Affecting Problem Reporting and Escalation Procedures
Contacting the Operations Service Support Center (OSSC)
Service Level Agreement (SLA)
Product Installation Intervals
vXchnge Maintenance Procedures
Security and Emergency Procedures
Remote Hands Services
Data Center Fact Sheets
CA01 - Santa Clara
MN02 - St. Paul
MO01 - St. Louis
NC01 - Durham
NJ01 - Secaucus
NY02 - Westchester
OR01 - Portland
PA01 - Philadelphia
PA02 - Pittsburgh
TN01 - Nashville
TX01 - Austin
Supporting Customer Forms