insite

Customer Handbook

Home

    Introduction Updates Since Last Release Purpose Contact Details vXchnge Data Center Access Policy and Compliance Authorization Lists/IDs Customer Conduct Compliance Account and Insurance Policies Use of Datacenter Facility Equipment, Materials and Connections Bandwidth & Interconnection Rules Acceptable Use Policy (AUP)/Proper Use Power Usage Hot/Cold Aisle Configuration and Containment Guidelines Layout/Rack Deployment Customer Convenience Items Shipping and Receiving Procedures Receiving Policies Outbound Shipments from vXchnge Data Centers Other Shipping/Receiving Policies Technical Support vXchnge Policy for DNS Zone Management Remote Hands Requests Service Description Definitions Support Ticket Procedures Service-Affecting Problem Reporting and Escalation Procedures Contacting the Operations Service Support Center (OSSC) Service Level Agreement (SLA) Product Installation Intervals vXchnge Maintenance Procedures Security and Emergency Procedures Remote Hands Services Data Center Fact Sheets CA01 - Santa Clara MN01 - Minneapolis MN02 - St. Paul MO01 - St. Louis NC01 - Durham NJ01 - Secaucus NY01 - 75 Broad NY02 - Westchester OH01 - Cleveland OR01 - Portland PA01 - Philadelphia PA02 - Pittsburgh TN01 - Nashville TX01 - Austin Supporting Customer Forms

Data Center Fact Sheets

Data center fact sheets are available for all vXchnge data centers:

CA01 - Santa Clara

MN01 - Minneapolis

MN02 - St. Paul

MO01 - St. Louis

NC01 - Durham

NJ01 - Secaucus

NY01 - 75 Broad

NY02 - Westchester

OH01 - Cleveland

PA01 - Philadelphia

PA02 - Pittsburgh

OR01 - Portland

TN01 - Nashville

TX01 - Austin

 

Search the Customer Handbook
© 2019 vXchnge