Customer Handbook

Index

Datacenter Fact Sheets - CA01 Santa Clara

Address:

2050 Martin Avenue

Santa Clara, CA 95050

Support Hours and Contact Information

Support Hours: 24/7/365

Business Hours: 24/7/365

Technical questions or support calls should be directed to our Operation Support Service Center following the procedure defined below. Please find the telephone, email, and online options below.

Dial (800)-553-1829

Email: support@vXchnge.com

in\site

 

Local Shipping Details

Normal Hours Shipment Scheduling Off Hours Shipment Scheduling

Normal Deliveries

8:00 AM - 5:00 PM Pacific

Open ticket 24 hours in advance of shipment delivery.

Identify any over-sized shipments (cabinets, large crates) and provide the day and time that the shipment will arrive.

Small Shipment

Open ticket 24 hours in advance of shipment delivery.

Off-Hours or Large Shipment

Over-sized shipments that will take over an hour should be noted in the ticket 2 business days in advance. This will allow the data center to schedule the shipment with building security and ready staff.

 

Shipments are received at the loading dock, which is located at the rear of the building and accommodates large shipments; such as crates and pallets.

Shipping & delivery personnel must check in at the Operations Service Support Center, which is located in the lobby of the building, prior to using the loading dock.

Customer Convenience Items

The following customer convenience items are available at this location:

  • Wireless internet access
  • Equipment carts
  • Server lifts
  • Courtesy carts
  • Short-term secure storage
  • Basic hand tools