Customer Handbook

Index

Datacenter Fact Sheets - NY01 75 Broad

Address:

75 Broad Street, Floor 19

New York, NY. 10004

Site is multi-tenant

Phone: (201) 453-5300 Fax: (201) 553-1829

Support Hours and Contact Information

Support Hours: 24/7/365

Business Hours: 

Monday - Friday, 8:00 AM - 4:30 PM Eastern

Technical questions or support calls should be directed to our Operation Support Service Center following the procedure defined below. Please find the telephone, email, and online options below.

Dial (800)-553-1829

Email: support@vXchnge.com

in\site

 

Local Shipping Details

Normal Hours Shipment Scheduling Off Hours Shipment Scheduling

Normal Deliveries

8:00 AM - 5:00 PM Eastern M-F

Open ticket 24 hours in advance of shipment delivery.

Identify any over-sized shipments (cabinets, large crates) and provide the day and time that the shipment will arrive.

Small Shipment

Open ticket 48 hours in advance of shipment delivery.

Off-Hours or Large Shipment

Over-sized shipments that will take over an hour should be noted in the ticket 2 business days in advance. This will allow the data center to schedule the shipment with building security and ready staff.

 

Charges for the loading dock and freight elevator use will apply.

Two business days advance notice is always required for use of the freight elevator.

Customer Convenience Items

The following customer convenience items are available at this location:

  • Wireless internet access
  • Equipment carts
  • Courtesy carts
  • Short-term secure storage
  • Basic hand tools