200 W. Prospect Ave., Higbee Bldg., Suite 710
Cleveland, OH. 44113
Site is multi-tenant
Phone: (201) 453-5300 Fax: (201) 553-1829
Support Hours and Contact Information
Support Hours: 24/7/365
Business Hours: 24/5/365, Monday - Friday
Saturday and Sunday 7:00 AM - 3:00 PM Eastern
Technical questions or support calls should be directed to our Operation Support Service Center following the procedure defined below. Please find the telephone, email, and online options below.
Local Shipping Details
|Normal Hours Shipment Scheduling||Off Hours Shipment Scheduling|
8:00 AM - 5:00 PM Eastern M-F
Open ticket 24 hours in advance of shipment delivery.
Identify any over-sized shipments (cabinets, large crates) and provide the day and time that the shipment will arrive.
Open ticket 48 hours in advance of shipment delivery.
Off-Hours or Large Shipment
Over-sized shipments that will take over an hour should be noted in the ticket 2 business days in advance. This will allow the data center to schedule the shipment with building security and ready staff.
Charges for the loading dock and elevator use may apply.
Two business days advance notice is always required for the use of the freight elevator.
RESTRICTION: Loading dock height restriction is 12 feet. Any tractor-trailer height above 12 feet requires offload to smaller truck for entering the loading dock area.
Customer Convenience Items
The following customer convenience items are available at this location:
- Wireless internet access
- Equipment carts
- Courtesy carts
- Short-term secure storage
- Basic hand tools