Address:
1500 Spring Garden Street, 5th floor
Philadelphia, PA. 19130
Site is multi-tenant
Support Hours and Contact Information
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Support Hours: 24/7/365 Business Hours: 24/5/365 |
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Technical questions or support calls should be directed to our Operation Support Service Center following the procedure defined below. Please find the telephone, email, and online options below. Dial (800)-553-1829 Email: support@vXchnge.com |
Local Shipping Details
| Normal Hours Shipment Scheduling | Off Hours Shipment Scheduling |
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Normal Deliveries 8:00 AM - 5:00 PM Eastern Open ticket 24 hours in advance of shipment delivery. Identify any over-sized shipments (cabinets, large crates) and provide the day and time that the shipment will arrive. |
Small Shipment Open ticket 48 hours in advance of shipment delivery. Off-Hours or Large Shipment Over-sized shipments that will take over an hour should be noted in the ticket 2 business days in advance. This will allow the data center to schedule the shipment with building security and ready staff. |
The loading dock is available 24/7. Two business days advance notice is always required for the use of the loading dock.
Customer Convenience Items
The following customer convenience items are available at this location:
- Wireless internet access
- Equipment carts
- Courtesy carts
- Short-term secure storage
- Basic hand tools
- Staging area
- Huddle rooms