Customer Handbook

Index

Datacenter Fact Sheets - PA02 Pittsburgh

Address:

2202 Liberty Avenue

Pittsburgh, PA. 15222

Site is multi-tenant

Support Hours and Contact Information

Support Hours: 24/7/365

Business Hours: 24/5/365

Technical questions or support calls should be directed to our Operation Support Service Center following the procedure defined below. Please find the telephone, email, and online options below.

Dial (800)-553-1829

Email: support@vXchnge.com

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Local Shipping Details

Normal Hours Shipment Scheduling Off Hours Shipment Scheduling

Normal Deliveries

8:00 AM - 5:00 PM Eastern

Open ticket 24 hours in advance of shipment delivery.

Identify any over-sized shipments (cabinets, large crates) and provide the day and time that the shipment will arrive.

Small Shipment

Open ticket 48 hours in advance of shipment delivery.

Off-Hours or Large Shipment

Over-sized shipments that will take over an hour should be noted in the ticket 2 business days in advance. This will allow the data center to schedule the shipment with building security and ready staff.

 

The loading dock is available 24/7. Two business days advance notice is always required for the use of the loading dock.

Customer Convenience Items

The following customer convenience items are available at this location:

  • Wireless internet access
  • Equipment carts
  • Courtesy carts
  • Short-term secure storage
  • Basic hand tools
  • Staging area
  • Huddle rooms