8025 N. Interstate Highway 35
Austin, TX. 78753
Support Hours and Contact Information
Support Hours: 24/7/365
Business Hours: 24/5/365
Technical questions or support calls should be directed to our Operation Support Service Center following the procedure defined below. Please find the telephone, email, and online options below.
Local Shipping Details
|Normal Hours Shipment Scheduling||Off Hours Shipment Scheduling|
8:00 AM - 5:00 PM Central
Open ticket 24 hours in advance of shipment delivery.
Identify any over-sized shipments (cabinets, large crates) and provide the day and time that the shipment will arrive.
Open ticket 48 hours in advance of shipment delivery.
Off-Hours or Large Shipment
Over-sized shipments that will take over an hour should be noted in the ticket 2 business days in advance. This will allow the data center to schedule the shipment with building security and ready staff.
The loading dock is available 24/7. Two business days advance notice is always required for the use of the loading dock.
Customer Convenience Items
The following customer convenience items are available at this location:
- Wireless internet access
- Equipment carts
- Courtesy carts
- Short-term secure storage
- Basic hand tools
- Staging area
- Huddle rooms