Customer Handbook

Index

Introduction

Effective: April 2, 2019

Updates since last version:

  • Clarified the Master Administrator role for in\site
  • Update to Customer Conduct regarding parking
  • Update to Use of Services
  • Updated the Storage policy
  • Clarified Environment Downtime
  • Updated the HVAC SLA

Welcome to vXchnge Data Centers.

Thank you for choosing vXchnge for your colocation needs. This document contains information regarding access to our Data Centers, security, installation/maintenance guidelines, requests for new services/upgrades, trouble reporting and other items to ensure the safe, and efficient operation of your equipment within our Data Centers.

We look forward to providing you with world-class service and support. Our Operations Service Support Center (OSSC) staff is ready to assist you 24/7.