Customer Handbook


Outbound Shipments from vXchnge Data Centers

Customers are responsible for:

  • Communicating in writing special packaging instructions.
  • Scheduling outbound shipments with your designated carrier.
  • Paying for all associated shipping fees including retrieval.
  • Completing all necessary paperwork.
  • Notifying the carrier that all packages will be shipped to or retrieved from the Data Center loading dock area.
  • Providing special packing material if it is required.
  • At the time of vXchnge’s inspection of any shipments to or from the Data Centers, vXchnge may record serial numbers for equipment valued at USD $1,000 or more.
  • When packing equipment for shipment, each customer should be aware that vXchnge personnel will need access to the serial numbers on the Equipment being shipped, and should seal boxes after serial numbers are recorded.
  • Upon request, the Data Center staff will complete shipping paperwork for Customer. You must provide the vXchnge Operations Service Support Center with the following:
    • Company shipping account number.
    • Company address associated with the account number— this will be used as the SHIP FROM address.
    • Correct SHIP TO address.
    • The declared value of the shipment.
    • Instructions and any special packing material, if needed.
  • In the case of a Remote Hands request to prepare an outbound shipment, you are expected to provide containers and packing materials for the equipment to be shipped.
  • Site Technicians can provide waybills and apply packing tape to close and stabilize the package.
  • Packing materials such as small to medium boxes, foam padding, and pallets may be saved and offered to you at no extra charge. These supplies vary by Data Center.
  • All carriers (Federal Express, UPS, etc.) must retrieve all packages from the designated shipping/receiving area.
  • You will be charged for after-hours loading dock/freight elevator use.