Product Installation Intervals

When vXchnge is asked by a customer to perform installation work it will make best efforts to complete installations within the following time frames:

Site Cabinet/Power *+Fiber Cross Connect *Copper Cross Connect

CA01 - Santa Clara

5 business days for:

  • Up to 5 cabinets
  • Up to 2 circuits per cabinet (primary and redundant)
  • Up to 5kW per cabinet (either 20A/120V, 20A/208V, or 30A/208V circuits)
All other installations are ICB
4 Business Days 2 Business Days

MN01 - Minneapolis

5 business days for:

  • Up to 5 cabinets (48U cabinets not included)
  • Up to 2 circuits per cabinet (primary and redundant)
  • Up to 5kW per cabinet (either 20A/120V, 20A/208V, or 30A/208V circuits)

All other installations are ICB

4 Business Days 2 Business Days

MN02 - St. Paul

5 business days for:

  • Up to 5 cabinets (48U cabinets not included)
  • Up to 2 circuits per cabinet (primary and redundant)
  • Up to 5kW per cabinet (either 20A/120V, 20A/208V, or 30A/208V circuits)

All other installations are ICB

4 Business Days 2 Business Days

MO01 - St. Louis

5 business days for:

  • Up to 5 cabinets (48U cabinets not included)
  • Up to 2 circuits per cabinet (primary and redundant)
  • Up to 5kW per cabinet (either 20A/120V, 20A/208V, or 30A/208V circuits)

All other installations are ICB

4 Business Days 2 Business Days

NC01 - Raleigh/Durham

5 business days for:

  • Up to 5 cabinets (48U cabinets not included)
  • Up to 2 circuits per cabinet (primary and redundant)
  • Up to 5kW per cabinet (either 20A/120V, 20A/208V, or 30A/208V circuits)

All other installations are ICB

4 Business Days 2 Business Days

NJ01 - Secaucus

5 business days for:

  • Up to 5 cabinets (48U cabinets not included)
  • Up to 2 circuits per cabinet (primary and redundant)
  • Up to 5kW per cabinet (either 20A/120V, 20A/208V, or 30A/208V circuits)

All other installations are ICB

4 Business Days 2 Business Days

NY01 - 75 Broad

ICB 4 Business Days 2 Business Days

NY02 - Westchester

5 business days for:

  • Up to 5 cabinets (48U cabinets not included)
  • Up to 2 circuits per cabinet (primary and redundant)
  • Up to 5kW per cabinet (either 20A/120V, 20A/208V, or 30A/208V circuits)

All other installations are ICB

4 Business Days 2 Business Days

OH01 - Cleveland

ICB 4 Business Days 2 Business Days

OR01 - Portland

5 business days for:

  • Up to 5 cabinets (48U cabinets not included)
  • Up to 2 circuits per cabinet (primary and redundant)
  • Up to 5kW per cabinet (either 20A/120V, 20A/208V, or 30A/208V circuits)

All other installations are ICB

4 Business Days 2 Business Days

PA01 - Philadelphia

5 business days for:

  • Up to 5 cabinets (48U cabinets not included)
  • Up to 2 circuits per cabinet (primary and redundant)
  • Up to 5kW per cabinet (either 20A/120V, 20A/208V, or 30A/208V circuits)

All other installations are ICB

4 Business Days 2 Business Days

PA02 - Pittsburgh

5 business days for:

  • Up to 5 cabinets (48U cabinets not included)
  • Up to 2 circuits per cabinet (primary and redundant)
  • Up to 5kW per cabinet (either 20A/120V, 20A/208V, or 30A/208V circuits)

All other installations are ICB

4 Business Days 2 Business Days

TN01 - Nashville

5 business days for:

  • Up to 5 cabinets (48U cabinets not included)
  • Up to 2 circuits per cabinet (primary and redundant)
  • Up to 5kW per cabinet (either 20A/120V, 20A/208V, or 30A/208V circuits)

All other installations are ICB

4 Business Days 2 Business Days

TX01 - Austin

5 business days for:

  • Up to 5 cabinets (48U cabinets not included)
  • Up to 2 circuits per cabinet (primary and redundant)
  • Up to 5kW per cabinet (either 20A/120V, 20A/208V, or 30A/208V circuits)

All other installations are ICB

4 Business Days 2 Business Days

* Times are for quantities of (5) cross-connects or less.  Additional quantities are ICB.

+ Standard fiber type is single-mode. ALl other fiber types are ICB.

 

When vXchnge is asked by a customer to perform installation work which includes network provisioning, best efforts will be made to complete installations within the following time frames.

Site New vXchnge Internet Access Service on Fiber* New vXchnge Internet Access Service on Copper Change to vXchnge Existing Internet Access Service vXdirect - Cogent Internet Access Service
All vXchnge Data Center Locations

5 Business Days+

  • BGP configurations are ICB

3 Business Days+

  • BGP configurations are ICB

2 Business Days+

  • BGP configurations are ICB

17 Business Days1

  • BGP configurations are ICB

*Lead times for fiber installations are based on standard fiber type of single-mode. All other fiber types are ICB.

+Use of network service is contingent upon the customer’s ability to complete a test and turn-up with vXchnge Network Operations.

1 An order will not be validated until a signed Order Form and CSA and any other required documentation specified by COGENT, has been received, validated, approved and entered into COGENT’s provisioning system by its Account Coordination team.   Additional required documentation may include a completed questionnaire for IP Allocation as well as completed questionnaires for BGP, SMTP and DNS configurations when requested by the customer on the IP Allocation Questionnaire.