Shipping and Receiving Procedures

The vXchnge Shipping and Receiving areas will be open during normal business hours (8 am– 5 pm local time, Monday through Friday), and closed on holidays. Business hours and local shipping details for each vXchnge facility are defined in the Data Center Fact Sheets section of this Customer Handbook. All off-hour deliveries or pickups must be coordinated in advance using existing support ticket procedures.  Please do not have customer equipment delivered to a site prior to your service start date unless prior arrangements have been made. vXchnge may refuse shipments if the intended recipient is not clearly identifiable as an active Customer in our facility. Flatbed carts, hand trucks, and dollies are available to assist Customers when moving your equipment. Shipments that take longer than 30 minutes will be a billable Remote Hands Ticket. vXchnge is not responsible for any improperly delivered package, packages left outside the premises, or packages without an appropriate vXchnge signature.

For all vXchnge data centers located in multi-tenant facilities: vXchnge and its customers must abide by all building rules and regulations, including but not limited to shared loading docks, freight elevators, hours of operation, etc.