Ticket Information

 

name type required description example
Id integer(int32) read-only

Internal id of the ticket;

12345
ticketNumber string read-only

Ticket number;

ST234567
subject string read-only Ticket subject Visually inspect cables, power and network
status string read-only Ticket status Open
supportType

string

Allowable values: SITE_ACCESS, STANDARD_SUPPORT, SERVICE_TROUBLE, SHIPPING

required Support Type STANDARD_SUPPORT
serviceTypeId

string

Allowable values: SITE_OPERATIONS, NETWORK_SERVICES, MANAGED_RECOVERY_PROGRAM, INSITE_PLATFORM

 read-only

Service Type Id

SITE_OPERATIONS
serviceType string read-only Service Description Site Operations
datacenterId

string

Allowable values: MN02, MO01, NC01, NJ01, PA01, PA02, OR01, TN01, TX01

read-only Datacenter Id NJ01
datacenter string read-only Data Center NJ01 - Secaucus
shipmentDirectionId*

string

Allowable values: TO_VXCHNGE, FROM_VXCHNGE

read-only Shipping Direction Id TO_VXCHNGE
shipmentDirection* string read-only Shipping Direction to vXchnge
trackingNumber* string read-only Tracking number 123456
createdDate string(date-time) read-only Created date/time in UTC 10/21/2020 2:39 PM
closedDate string(date-time) read-only Closed date/time in UTC 10/21/2020 2:39 PM
updatedDate string(date-time) read-only Updated date/time in UTC 10/21/2020 2:39 PM
contactId integer(int32) read-only Contact Id 123
contactName string read-only Contact name John Doe
companyName string read-only Company Name Nakatomi Trading Co