DNS Zone Management

The DNS Zone Management area allows network technicians to make changes to DNS records directly through in\site. They can also contact support for the creation of new zones, to make changes to existing zones or to remove zones.

 

Creating a DNS Record

To create a new DNS record through in\site, please take the following steps:

  1. Select the domain name in which the DNS record will be created by opening the DNS Zone drop-down in the upper left. After the domain is selected, all records currently associated with the domain will appear.
  2. Click Create DNS Record.
  3. Enter the necessary information to create the DNS record.
    NOTE: At this time, only the A, AAAA, CNAME, MX, and TXT record types are available. If you must create a record type not listed, please contact Support by submitting a new Support ticket.
  4. After entering the information, click Submit.
  5. Click OK to confirm the creation of the DNS record.

After creating the record, it will appear in the list of all records associated with the domain.

Editing a DNS Record

To make changes to an existing DNS record, please take the following steps:

  1. Select the domain name in which the DNS record is listed.
  2. Locate the record you would like to edit and then click the host name to open it.
  3. Make any changes necessary and then click Submit.

Removing a DNS Record

To remove an existing DNS record, please take the following steps:

  1. Select the domain name in which the DNS record is listed.
  2. Locate the record you would like to delete and then click the Delete link corresponding to the record.
  3. Click OK to confirm the removal of the record.

After the record has been removed, please allow up to one hour for replication to occur.

Creating, Editing, and Deleting DNS Zones

To create, make changes to, or remove DNS zones, please take the following steps:

  1. Click the Manage Zones button in the upper right.
  2. Select Add Zone, Edit Zone, or Delete Zone. This will generate a new Support Ticket form.
  3. Enter the request information into the Comments field of the ticket form and then click Submit.

Once submitted, vXchnge Support will be in communication with you to complete the request.