Ordering Cross-Connects


Cross Connect Installation SLAs

Please see the Customer Handbook's Product Installation Intervals page for cross connect installation SLAs.

How to place an order for a new cross connect:

  1. On the Dashboard or the Data Center menu's Cross Connects page click Order Cross-Connect(s) in the upper right next to the cart.
    Order Cross Connect

  2. Select the required information for the type of cross connect being ordered.
  3. Click Add to Cart.
    Add to Cart

  4. If a PO number is required, you may enter that on the Cart page into the PO Number field.
  5. If you would like to send a copy of the order to other individuals within your organization you can enter their email addresses into the Additional Contact(s) field.
  6. Click the Begin Checkout button in the upper right.

    Begin Checkout

  7. Click Submit Order.

    Submit Order
  8. Review the terms associated with ordering the new cross connect(s) and then click Agree.


Once the order has been submitted, you will receive an email confirmation.