Cross Connect Installation SLAs
Please see the Customer Handbook's Product Installation Intervals page for cross connect installation SLAs.
How to place an order for a new cross connect:
- On the Dashboard or the Data Center menu's Cross Connects page click Order Cross-Connect(s) in the upper right next to the cart.
- Select the required information for the type of cross connect being ordered.
- Click Add to Cart.
- If a PO number is required, you may enter that on the Cart page into the PO Number field.
- If you would like to send a copy of the order to other individuals within your organization you can enter their email addresses into the Additional Contact(s) field.
- Click the Begin Checkout button in the upper right.
- Click Submit Order.
- Review the terms associated with ordering the new cross connect(s) and then click Agree.
Once the order has been submitted, you will receive an email confirmation.