Data center SLA uptime indicates the amount of time a server remains up and running, usually over the course of a year. Uptime is expressed as a percentage. So if a facility’s SLA claims to provide 99% uptime, then customers can expect its servers to be down 1% of the time, or 3.65 days over the course of a year.
When your servers go down, your business can suffer in terms of lost productivity, reduced revenue, missed opportunities, and damaged reputation. You’ve worked hard to build your business; don’t take chances with a data center that can’t deliver the highest levels of uptime.